This new knowledge transfer service, RESOLVE, showcases how organisations with intelligent analysis, informed recommendations and long-term monitoring of website effectiveness can deliver more services for less.
It is well documented that local authorities transacting via face-to-face costs £8.23, by telephone £3.21 or £0.39 if the transaction is completed online. Delegates at each event were challenged at the GOSS stand to win £100 for a charity of their choice. The only stipulation being that to win all £100 they had to transact efficiently. Each delegate was presented with three options of how they could fill out a form with the cost associated with each:
· Face-to-face at the GOSS Interactive stand - associated cost £95 (£5 to charity)
· Telephone/post - associated cost £87 (£13 to charity)
· Online (£100 to charity)
Thank you to all those who took part and congratulations to:
· Dave Yates - New Forest District Council, £100 to The New Forest Chairman's Charity.
· Pauleen Blampied - South Hams District Council, £100 to Rowcroft Hospice.
Our clients have achieved up to 87% savings through the transition of services from customer call centres to online. This ensures a faster, easier and more efficient process for the customer and the staff who deliver the service through:
· Reduced cost per contact
· Freeing up contact centre staff from low priority enquiries
· Reducing the reliance of numerous software applications
For further information on how to make your organisation more efficient, check out our unique RESOLVE FastTrack methodology.
Or for an informal discussion on how we can help your organisation achieve online efficiency, please get in touch with our experts.
You can follow us on Twitter for the latest efficiency tips.
