The survey is an important benchmark for charities to understand current trends in digital communication and social media. Additionally not for profits can use the insight for a variety of purposes including creating a business case and align to best practice.
The report includes
- Use of social media and digital communications
- Social media channels and digital communications
- Use of social media
- Role of senior staff in leading use of social media
- Fundraising using social media and digital communications
- Social media developments
- Barriers to using social media


