Posted by Pete Stevens 17March 2010 5min 23secs
SOCITM Insight published a report stating that 55% of visitors to a sample of council website were looking for information and that 42% of them failed to find the information they were looking for. This costs the user time and the council money by having to service the query online and then via a phone call. This recording shows some of the ways that GOSS have helped clients provide information to residents and businesses using:
Site search
Site maps
A-Z of services
Bread crumbs
Faceted search
Map based faceted search
