RESOLVE provides organisations with intelligent analysis, informed recommendations and long-term monitoring of website effectiveness. In addition, the service delivers ongoing business partnerships to ensure optimised websites deliver significant efficiencies and excellent customer services.
The RESOLVE service is being rolled out by a team of transformation practitioners from GOSS, the market leading supplier of web solutions. The team will also advise on how a fully transactional website can be exploited using digital marketing campaigns to drive traffic and create awareness for users.
Dave Witts, transformation practitioner with over 28 years of experience in Local Government ICT and major transformation programmes, says:
"This new service addresses the challenge of understanding the use of the website and delivering a strategy to maximise its efficiency and effectiveness".
Michael Turvey, Partnership Chairman for Dorsetforyou.com, a shared services portal recently called in the help of the RESOLVE team, said:
"I am excited at the prospect of the RESOLVE analysis identifying where and how we could deliver services more effectively and cut running costs across the website.
"We are looking forward to getting a thorough and expert evaluation of all content, processes and our users' views. The ongoing support and knowledge transfer is added reassurance that we are running our site at its full potential."
