Amidst the assault on public sector budget pressures, local authority web specialist GOSS has launched a new knowledge transfer service. RESOLVEoffers local authorities a defined method of reducing costs in the face of major budget cuts.
At the Public Sector Contact Centre & Customer Services Forum 2010, GOSS showcased how we provide organisations with intelligent analysis, informed recommendations and long-term monitoring of website effectiveness. In addition, the service delivers ongoing business partnerships to ensure optimised websites deliver significant efficiencies and excellent customer services.
Best practice workshops
GOSS hosted an interactive workshop and sharing best practice. Attendees learnt how to achieve a fully transactional website and channel shift by implementing a robust channel strategy.
Efficiency savings
"For government, this spending review is not seen as being less for less, it's about doing things better for less, and it is possible, and online has a substantial part to play in that. If you can put a form online rather than by post, you're not just saving the postal costs backwards and forwards, but you're also saving the back office processing," Bernard Quinn, deputy director and channels lead for the digital delivery team at the Cabinet Office
"The main benefit to our customers is that they can contact us at any time to obtain a quote or make a booking. The cost of taking a booking online is less than half the cost of taking a booking through our call centre." Steve James, Sales Director, Brittany Ferries
"The aim has been to make council services accessible 24 hours a day, seven days a week, making it far easier for people to access our services." Harvey Monaghan, Web & GIS Manager, Chichester District Council
