dorsetforyou.com reports increased website users satisfaction

Satisfaction with the dorsetforyou.com joint website (containing information from Christchurch Borough Council, Dorset County Council, East Dorset District Council and West Dorset District Council) has increased substantially over the past year.

Along with many other council websites, GOSS client dorsetforyou.com uses an online questionnaire to ask its users what they think of the website. Since improvements went live on dorsetforyou.com last summer, overall net satisfaction (those satisfied minus those unsatisfied) has increased from 9% in July 2008 to 33% in April 2009.

The breakdown of the responses for April 2009 was:

• 10% = very dissatisfied
• 11% = quite dissatisfied
• 24% = okay
• 22 = quite satisfied
• 33 = very satisfied

Thus, 55% satisfied (22+33) minus 21% dissatisfied (10+11) = 33% net satisfaction (after rounding).

Further information about this and the success achieved by dorstforyou.com and other partner websites in SOCITM's Better Connected 2009 reports are available below:

dorsetforyou.com partnership website questionnaire

dorsetforyou.com Better Connected 2009