Support

The GOSS approach to support is putting your customers first. We are firm believers in continuous business relationships; supporting you every step of the way, in any way we can, to whatever level you require.

We are specialists in offering knowledge and skills transfer, impressive service level agreements and post project client support. When you determine the level of input that best suits your operation, be it an occasional enquiry during business hours or full out of hours assistance, GOSS SUPPORT will adapt to meet these demands.

We have employed innovative systems that have enhanced traditional support methods, including online collaborative tools that enables us to reach you at any time. GOSS SUPPORT can share client screens and terminals to provide rapid resolution in most instances. This provides SUPPORT with the opportunity to view the error messages alongside the clients and amend it whilst online.

GOSS believes that the fastest way to resolve your issues is to empoweryou with the tools to diagnose the technical error in partnership with us. Using tools and having technical subject matter experts available to guide you to a solution ensures all priority cases are dealt with efficiently.

It is pivotal that we deliver services that are centred to you and essential that we understand your technical environments. The simplicity of our methods coupled with the experience and expertise of our technical support team offers a service that is second to none.

GOSS take a three tiered approach to support, taking pride in providing accurate, thorough and timely resolution of customer issues:

• Priority 1 - Case Critical

Extremely urgent problems, i.e. complete loss of your system or other problems that prevents users from effectively using any significant element of the system.

• Priority 2 - Case Major

Problems that materially affect usage or prevents majority of users from using the system effectively.

• Priority 3 - Case Minor

Any problem, which affects part of the system, but does not materially affect its operation and allows users to continue using the system.

To submit a request for SUPPORT, please click here